Frequently Asked Questions

1. What is Myrtle Serve Property Care, and how is it different from a typical handyman?

Myrtle Serve Property Care is a holistic home maintenance service designed for mature homeowners who value safety, health, and peace of mind. Unlike a handyman who only shows up when something breaks, we provide ongoing routine maintenance, safety checks, and preventive care—all handled by skilled professionals with decades of facility management experience.

2. Who do you serve—can I get help even if I don’t live in my home year-round?

We primarily serve homeowners such as professionals, retirees and busy families along the Grand Strand—from Little River to Charleston. Whether this is your full-time residence, a vacation home, or a property you manage remotely, we offer scheduled maintenance and home watch services so you’re covered year-round—even if you’re not always there.

3. Is this a subscription, or can I book one-time services too?

We offer both. You can choose a one-time service for specific needs, or sign up for one of our subscription plans for worry-free, routine maintenance. Subscriptions are ideal for those who want peace of mind all year long without having to remember what’s due next.

4. Are there contracts or cancellation fees?

No long-term contracts and no cancellation fees. We believe in earning your trust through service, not locking you in with fine print. You can pause or stop anytime—no hassle, no penalties.

5. What areas do you serve in South Carolina?

We serve homeowners along the coast from Charleston to Little River, including North Charleston, Moncks Corner, Georgetown, Murrells Inlet, Myrtle Beach, and surrounding towns. Our service region includes Charleston, Berkeley, Georgetown, and Horry counties.

6. How quickly can services be scheduled after my initial call?

Most services can be scheduled within 48 to 72 hours, depending on your location and the nature of the request. For urgent needs—like a smoke detector going off in the middle of the night, a water leak, or a safety concern—we offer emergency services with priority response. We’re here when you need us most, even outside normal business hours.

7. Can you help if I live alone or am caring for aging parents?

Absolutely. Many of our clients either live alone or are part of the “sandwich generation,” caring for aging parents while managing their own homes. We step in to remove the burden of maintenance and safety tasks—whether it’s for you, your loved ones, or both—so everyone can feel secure, supported, and at ease.

8. Is this service suitable for people with mobility issues or disabilities?

Yes, our services are designed with accessibility in mind. Whether you're recovering from surgery, living with a disability, or simply can’t risk climbing, lifting, or crawling anymore—we handle the tasks that have become unsafe or impossible. Our goal is to keep your home functioning and you feeling confident, without the physical strain.

9. What if I don’t know what service I need—do you help me decide?

Yes, absolutely. That’s where we shine. We start with a simple phone consultation, then offer an in-person home survey if needed. We’ll assess your home’s needs and recommend a personalized plan—so you’re not guessing what needs attention. You’ll never feel overwhelmed or unsure about what to do next.

10. Who will be coming into my home—are your technicians background-checked?

Yes. Everyone who enters your home is a trusted, thoroughly vetted professional. Our technicians are background-checked, experienced, and trained to provide respectful, high-quality service with your safety and comfort in mind. You’ll always know who’s coming and when.

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11. How do you ensure safety when entering my property while I’m not there?

We coordinate with you ahead of time and follow strict entry protocols. Whether it’s a key lockbox, digital access code, or neighbor check-in, we make sure your property stays secure. You’ll always receive a service confirmation and follow-up so you know exactly what was done and when.

12. Are your services insured?

Yes. Myrtle Serve Property Care is fully insured. Your home, property, and peace of mind are protected every step of the way. We carry general liability insurance and any work we perform is covered under our professional service policy.

13. Do I need to be home during the service?

Not at all. Many of our clients prefer to go about their day while we handle the work. Once we’ve established trust and access instructions, we complete your service even if you’re not home. We provide updates, photos if requested, and confirm everything was completed as planned.

14. What happens if something breaks or needs to be replaced during service?

If we discover anything broken or worn out during your service, we’ll notify you right away. We’ll explain the issue, recommend next steps, and only proceed with your approval. In many cases, we carry common replacements with us for quick fixes—no surprises, no pressure.

15. How do you protect my privacy and security systems during inspections?

We treat your home with the same care we’d expect in our own. If your home has cameras, alarms, or smart systems, we coordinate with you in advance to avoid triggering alerts or interrupting service. Our team is trained to respect privacy boundaries, and any interior access is handled with professionalism and transparency.

16. What tasks do you typically handle during a visit?

Each visit is tailored to your home’s needs. Common tasks include air and water filter replacements, dryer vent cleaning, smoke and CO detector battery checks, light bulb replacements, trash bin cleaning, smart home device checks, surge protector and generator inspections, and seasonal readiness services like storm prep and vacation home monitoring.

Service frequency varies based on the task. Some items, like smoke detectors or HVAC filters, may be handled monthly or quarterly, while others—like dryer vents or generator testing—may be seasonal or annual. We customize a routine based on manufacturer recommendations and what your home truly needs.

17. Can I customize the services I receive based on my home’s needs?

Absolutely. Customization is at the heart of what we do. After an initial consultation and home survey, we build a plan specifically for your property, your lifestyle, and your priorities. Whether you need just the basics or comprehensive care, we tailor every detail to fit your home and comfort level.

18. Do you bring your own tools, ladders, and supplies?

Yes, we come fully equipped with tools, ladders, safety gear, and a wide selection of standard materials like filters, bulbs, and batteries. However, we understand that many customers have specific preferences—especially when it comes to lighting color, filter brands, or pre-purchased supplies.

If you already have items on hand, we’re happy to use them as part of your service. We work with you to ensure everything meets your expectations without waste or compromise.

19. How long does a typical maintenance visit take?

Most routine visits take between 45 minutes to 2 hours, depending on the size of your home and the number of tasks scheduled. Some visits, like full quarterly or seasonal service packages, may take longer. We always provide an estimate ahead of time and work efficiently to minimize disruption to your day.

20. What if I need an urgent visit for a safety concern?

If you're facing an immediate safety emergency—like a fire, suspected gas leak, or major flooding—always call 911 or the appropriate emergency services first. Myrtle Serve Property Care is not an emergency repair or handyman service.

However, if you’re experiencing a non-critical but urgent maintenance issue—like a chirping smoke detector in the middle of the night, a blinking alarm, or concerns about home safety—we do offer priority visits and can respond quickly to support you after the emergency has passed.

Our goal is to help you maintain a safe, stress-free home through proactive care, not emergency repair.

21. How do you keep track of what my home needs over time?

We maintain a secure profile for each customer that includes your service history, equipment specs, preferred materials, and maintenance schedule. Over time, we build a detailed picture of your home so nothing gets missed—from filter sizes to battery types and seasonal tasks.

22. Can I request additional services if something comes up between visits?

Yes. If something unexpected comes up or you remember a task after a visit is scheduled, just call or email us. We’re happy to add one-time services or adjust your plan based on your changing needs.

23. Do you offer services for short-term rentals or investment properties?

We do. Whether it’s regular maintenance between guest stays or safety checks before new tenants arrive, we offer flexible plans tailored to your rental or investment property. This includes smart home checks, filter changes, light bulb replacement, and more.

24. Can I schedule services for my elderly parent’s home if I live out of town?

Absolutely. Many of our clients manage their parent’s home remotely. We’ll work directly with you to set up services, keep you updated, and make sure everything is handled with care. You’ll always know what’s been done—no matter where you are.

25. What makes Myrtle Serve different from other home service companies?

We don’t just fix things—we prevent problems. Myrtle Serve offers holistic, recurring home care built on decades of real-world facility experience. We focus on safety, time savings, and total peace of mind. Our customers stay with us because we treat every home like it’s our own.

26. What if there's inclement weather before or during an exterior service?

Your safety and the quality of our work come first. If bad weather is forecasted—like heavy rain, strong winds, or lightning—we’ll reschedule any outdoor services at no cost to you.

If weather conditions change while we’re on-site, we’ll pause exterior work and complete any indoor tasks safely. We always communicate in advance and keep you in the loop every step of the way.

Your quote is 100% free, no pressure, no obligation.

Tired of to-do lists piling up? Myrtle Serve was built for homeowners like you who want it done right without lifting a finger. From dryer vent duct cleaning to safety checks to filter swaps, we take care of the little things, so you can focus on living well.

Tell us what you need and get your quote in under 60 seconds.

“I don’t have time to schedule 5 different services.”

One quote. One visit. We bundle the work to save you time and hassle.

“I can’t remember when we last replaced that filter.”

We track it for you. Get reminders and service automatically, so no more guessing.

“I’m worried about someone getting hurt trying to change that bulb or clean that vent.”

Our professionals handle the risky stuff. You stay safely on the ground.

“Still have unchecked tasks on your home maintenance list?"

There’s always something else that needs to be done. Allow us to knock out a few right now.

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